In order for eligible books to be returned for full credit, the package must clearly indicate the invoice number, invoice date, discount, and list price. Failure to include this information will result in a delay of credit, and returns credited at 50%. Returns of books received in damaged condition and short ship claims must be made 30 days from invoice date. Credit will not be given for claims made past this time. All books received at our warehouse in damaged condition more than 30 days past the invoice date will be credited at a 50% discount. To ensure that books you received in damaged condition are credited, be certain to include paperwork indicating the invoice and date. Titles that have been declared out of print are eligible for return up to 60 days after the book has been declared out-of-print. An account must be inactive for more than a year to be eligible for a cash refunds (available upon request).